ScamZero Support

Contact support

Include your iPhone model, iOS version, ScamZero version, and a short description of the issue. Do not email passwords, payment card details, verification codes, or the full content of a sensitive message.

Checks and results

ScamZero can check a selected screenshot, pasted message, URL, or QR code. Results identify possible warning signs and practical next steps. ScamZero can miss scams, and a Low Risk result never means content, a sender, a website, or a transaction is definitely safe.

Camera and photo access

Camera access is used only when you choose to scan a QR code. Photo-library access is used only when you select an image. You can review or change permissions in iPhone Settings. ScamZero resizes selected screenshots and removes unnecessary metadata before analysis.

ScamZero Pro and Restore Purchases

ScamZero Pro is an optional auto-renewable subscription billed by Apple. The current localized price and renewal period are shown in the purchase sheet before confirmation. Manage or cancel a subscription in Settings → Apple Account → Subscriptions.

To restore an active purchase, open ScamZero Settings and choose Restore Purchases while signed in with the Apple Account used for purchase.

Troubleshooting

Confirm that the iPhone has an internet connection, update ScamZero to the latest available version, close and reopen the app, and try again. For QR codes, hold the camera steady with the full code visible and evenly lit, or use the system QR scanner option when offered.

Privacy and terms

Read the ScamZero Privacy Policy. ScamZero uses Apple’s Standard Licensed Application End User License Agreement.